FAQ Marketplace

The Juwelle platform brings online inquirers and goldsmiths as well as watchmakers (= Service provider) together. The service provider can submit an offer to a suitable request and enter into an exchange with the inquirer. If the inquirer accepts the offer, the service provider receives the full amount immediately and can start with the order.

The service provider also has the option, to run his shop on Juwelle with jewelry and watches from his range. The sum of the products of all service providers is the Juwelle marketplace. The Juwelle marketplace offers exclusively handmade jewelry and watches.

The full scope of the Juwelle platform in terms of services is free of charge for the service provider. Juwelle charges the customer, who accepts the offer of the service provider, a placement fee of 3,00 EUR.

The commission for a successfully completed sale on the Juwelle marketplace is 15% on the gross sales price.

About these page you can become a goldsmith or. Register watchmaker. All you have to do is enter your name and email address and confirm the link in the email you received using the double opt-in procedure. You have then successfully registered and can upload the evidence as a business customer, Notify your profile, Set up your online shop and adjust your offers to the appropriate requests.

The contract is concluded between you and the customer. We have a special partnership with PayPal for the Juwelle marketplace, with which we immediately deduct the purchase price. can have our commission transferred to your PayPal account by PayPal.

We will transfer your amount directly to the Juwelle platform, as soon as you request payment for the order.

You can find the general terms and conditions for service providers and shop operators on Juwelle here.

The shipping risk is yours, when you send something to your customers. with you. However, we have a special partnership with UPS, with the jewelry insured up to 10.000 Euro can be shipped. You can use this service through us if you wish.

When the customer orders from you in the online shop on Juwelle, the customer pays you directly via PayPal. The sales commission of 15% on the selling price (Gross) we receive.

If the customer commissions you as a service provider on the Juwelle platform, get your money instantly, as soon as you request payment for the order.

In your sales dashboard on Juwelle under the menu item “Orders” all orders are listed. In every order you can exchange information with the customer, such as entering the tracking number. You can also do it yourself.

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